Quality policy of PRODUX concepts & services AG

PRODUX concepts & services AG combines expertise, innovation and responsibility to offer our customers high-quality products and services that ensure their success while also making a positive contribution to the environment and society. Our quality policy forms the basis for all company activities and supports the requirements of ISO 9001:2015.

Customer focus

Customer satisfaction is our top priority. We increase our customers’ competitiveness through a broad, high-quality product range, expert advice, reliable delivery and innovation. We handle complaints promptly, transparently and in a solution-oriented manner.

Credibility & commitment

We communicate openly, sincerely and in a timely manner. We do what we say and say what we do. This attitude shapes our cooperation with customers, suppliers, partners and employees and is the basis for long-term trust.

Innovation & continuous improvement

We secure our growth through innovation. Through close communication with our customers, observation of markets and trends, and the expertise of our employees, we develop solutions that create measurable added value. Our quality management system is systematically monitored, regularly reviewed and continuously improved.

Responsibility for the environment and society

We take responsibility by conserving resources, promoting environmentally friendly processes and offering only wood products from verified, legal and preferably certified sources (FSC®, PEFC™) in our range. We are committed to a sustainable value chain and also contribute to the common good through social and environmental engagement.

Employees & occupational safety

Our employees are the key to quality and innovation. We promote personal responsibility, further training and a culture of trust. Occupational safety and health protection are our top priorities – we prevent accidents and hazards through appropriate technical, organisational and personal measures.

Supplier partnerships

We maintain close contact with our suppliers and monitor their reliability through systematic evaluations. The aim is to build long-term and fair partnerships. For important product groups, we ensure delivery capability through redundancy in our supply chain and regional diversification.

Sustainable corporate success

We create sustainable value for owners, partners and society by acting in accordance with high governance standards, ensuring transparency and achieving long-term profitable growth.

Implementation & review

The company management ensures that this quality policy is understood, implemented and practised at all levels throughout the company. It is binding for all employees, is reviewed regularly and adjusted as necessary.